Terms of service | Koutalis Digital

Payment

We take 50% of the payment when work begins and the remaining 50% before your site goes live.

Package page counts cover content pages such as the home, about, services and contact pages.
Product pages are not part of this count; they are counted separately.
If you go over your package's product limit, each additional pack of 10 products costs TRY 1,500 + VAT.

We send you a short questionnaire and write your page copy from your answers. This is included in the package.
You provide the photos. Photo shoots aren't part of the package.
If paid stock images are needed, we ask for your approval first and you cover the cost.
If we haven't received your content within 15 days of sending you the questionnaire, we put the project on hold.
On day 30 after we send the questionnaire, we launch the site with the content we have and ask for the remaining payment. Anything missing is added later using your small update allowance.

Once we share the design, you send all your notes in a single list and we apply them. That counts as one round.
A round covers changes to colours, type, images, section order and copy within the approved structure.
Starting the approved design direction over, or adding new pages or features, is not part of a round.
Each extra revision round costs TRY 1,500 + VAT.
If we don't hear back from you within 10 business days of sharing the design, the design counts as approved.

Our packages include a starting draft of your privacy notice (KVKK) and cookie information.
Your business is responsible for the final review of these texts and for their content.

Updates to text, photos, prices, contact details and opening hours on existing pages, sent in a single message, count as one update.
The annual fee includes 4 small updates a year. Each additional update costs TRY 750 + VAT.
Unused updates don't roll over to the next year.
New pages, new sections, design changes, new languages and new features aren't small updates. We'll give you a price for these in advance.

Small update requests that arrive complete on a business day before 17:00 (Turkish time) go live within 2 business days.
Public holidays in Turkey don't count towards this time.
For larger jobs, we give you the timeline in our quote.

The annual fee may be updated each year. Any increase is capped at the annual consumer price inflation rate (TÜFE).
We'll tell you the new fee at least 30 days before renewal. This notice is separate from the payment reminder.

We send you a payment reminder 15 days before the renewal date.
The site goes offline 7 days after the due date.
We keep your files for another 15 days and then delete them.
We give you your domain's transfer code.
Your mailboxes stay open for 15 days after the site closes, so you can export your emails. After that, they are deleted.

Your domain is registered in your name. We take care of the technical management.
Your Google business profile is set up in your own Google account, and we are added as a manager.

When you leave, we hand over the following free of charge:

Our content management setup, templates and internal tools stay with us.